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  • BlueCross BlueShield of Western New York is committed to helping prevent the spread and impact of the COVID-19 in our community. As part of this commitment, we are taking the following immediate measures in the interest of the health and safety of our members, you and your employees:


    •  $0 cost-share / waived deductible for Doctor on Demand telemedicine visits  
      • We strongly recommend that our members first use telehealth or telemedicine to connect with a doctor when possible
      • Instructions on how to set up an account are below.  This process typically takes less than 10 minutes.


    • $0 cost-share / waived deductible for COVID-19 diagnostic tests 
      • We will pay for the test for members that meet the CDC guidelines for testing. All tests require a referring physician’s order
      • We will not require prior authorizations for COVID-19 testing


    • $0 cost-share / waived deductible for all participating physician office, urgent care, and emergency room visits for diagnostic testing related to COVID-19 (not the ongoing treatment) 


    • If applicable, we encourage members to use their mail order benefit to obtain a 90-day supply of current prescriptions 
      • Most drug plans cover up to a 30 or 34-day supply of medications at a retail pharmacy; however, some plans may allow certain medications to be dispensed for up to a 90-day supply at a retail pharmacy. If you would like to know if your drug plan covers up to a 90-day supply of your medication through a retail pharmacy, please contact the number on the back of your ID card to speak with a pharmacy member service representative.
      • Members with 25% of their current prescription remaining should refill or renew their medication at retail pharmacies, consistent with CDC’s recommendation


    The following is a message from Dr. Thomas Schenk, Senior Vice President, Chief Medical Officer, BlueCross BlueShield of Western New York, explaining why we are taking these measures:


    “We all have a shared responsibility to keep our community healthy, and we want our employer groups and our members to know that we’re here for them. Our focus now is on slowing the spread of this illness and making sure that if a person does become seriously ill, they are able to access the care that they need in a timely way.”


    Timely information and updates on our continued response to COVID-19 can be found at bcbswny.com.

  • How to access Telemedicine Benefit