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Employee Assistance Program

The Buffalo Public Schools is proud to partner with Child and Family Services to provide our Employee Assistance Program (EAP). This confidential program offers counseling, resources, and guidance to support staff with personal, family, and work-related challenges, helping everyone maintain well-being and balance.

EAP

Child + Family Services

C+FS Employee Assistance Program

C+FS has a 40+ year history of making proactive, comprehensive, personal, and cost-effective assistance programming available to the Western New York community. They help provide support with the understanding that individual and family wellness leads to positive impacts on workplace productivity and contributes to overall community health and resilience. 

Child and Family Services Employee Assistance Program supports communities and families by providing high quality, easily accessible services to its members, through resilience building interventions and connection with community resources.

C+FS

Guiding Principles of C+FS

The Child and Family Services grounds all policy, procedures and decision making through a Trauma Informed Care (TIC) lens for all members (organizations, individual and household members). We understand that trauma plays a role, in our households, communities, and organizations. We strive to recognize the centrality of trauma, avoid re-traumatization, and ensure that all activities are directed by the five guiding principles of TIC, as follows:

  1. We will work to ensure both the physical, emotional and psychological safety of our members and staff. 

  2. We will ensure trustworthiness through clear, consistent, culturally sensitive service delivery. 

  3. We will maximize choice through all aspects of service delivery. 

  4. We will deliver services based on collaboration and best available knowledge and practices. 

  5. We will empower EAP members to have voice in the development and delivery of service. 

Child and Family Services EAP offers a range of highly rated organizational, and employee supports including:

  • EAP counseling/coaching

  • Work-life resources

  • Presentations/trainings

  • Organizational consultations

  • 24-hour support counseling

  • Critical Incident Response (CIR).

View Orientation video on EAP - C+FS Orientation Video

C+FS QR Code

Please click to view the EAP webpage that has information about the EAP services offered and resources available - C+FS EAP

Call Child and Family Services at 716-681-4300

Additional Resources

At times, you or a family member may need extra support. Below are several resources that can help during those moments. Please also remember that the Child & Family Services Employee Assistance Program (EAP) is available to provide confidential assistance and connect you with the right support when you need it most.

24 Hour Crisis Services Hotline:
Call: 716-834-3131 or Text: 716-300-2338 (Text line available 6:00 PM-11:00 PM Monday - Friday)

Spectrum CARES Team:
Call: 716-882-4357

24 Hour Addiction Hotline:
Call: 716-831-7007

Erie County Warmline:
(Peer-provided support for non-crisis calls) Call: 716-248-2941 or Text: 716-392-2221 (Daily 4pm - 11pm)

211 WNY:
Free & Confidential link to health and human services - 24/7 access. Call: 211 or visit www.211wny.org

Kids' Helpline:
Local: 716-834-1144 or National: 1-877-KIDS-400

Suicide and Crisis Lifeline:
Dial: 988

NYS State Domestic Violence & Sexual Violence Hotline:
Call: 1-800-942-9606 or Text: 1-844-977-2121

Chautauqua County Hotline:
Call: 1-800-724-0461

Niagara County Crisis Hotline:
716-285-3515

NYS Office of Mental Health Webpage

Crisis & Domestic Violence Shelters

NYS State Domestic Violence & Sexual Violence Hotline:
Call: 1-800-942-9606 or Text: 1-844-977-2121

Community Missions
716-285-3403
www.communitymissions.org
1570 Buffalo Avenue, Niagara Falls NY 14303
Serving: Niagara County

Haven House-Child and Family Services
716-884-6000
P.O. Box 451, Ellicott Station, Buffalo NY 14205
Serving: United States including WNY

Shelter & Food Pantry Listings

In need of shelter - 158 Pearl St, 1st Floor, Buffalo NY or Call: 211

Shelter Listings in Erie County

Food Pantries