PHONE FAQs Get Quick answers to the most frequently asked questions about your phone.
E-911 Guide
911 Calls. Multiple building staff will be notified for every 911 call. Please read the BPS EPhone E-911 Guide.
Technical Support
If you need assistance with your phone or have any questions or concerns, please:
Submit a ticket request here:
Call the IT Help Desk at 716-816-3510 and someone will assist you
FOR TECHNICIANS ONLY
Phone Diagnostics and Escalation Documentation
Watch & Learn!
Get the most out of your new phone. Watch the short videos below. Learn how to set up your voice mail, transfer calls, set up a conference and more! Click on the icons below to start the video.